Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 330-784-1041 or make an appointment online!
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I called a few days ago to set up an appointment for new tires/ alignment. I was told I could be there at 8:00 am and I would be done by 10:30. To make a long story short, no fault of Zehners, the new tires did not arrive on time and I was informed of that the day before. I was offered a better quality tire for the same price I planned on paying. At 10:30 I was told those tires never showed up. Needing to make a prior appointment at 11:00 am they offered me their company S10 to do my errands. I used that truck for 2.5 hours to get my taxes done, etc. I used to go to another place where I received a considerable discount but you just can't beat the expertise, quality, and honesty. You really can't put a price tag on what it means to have the peace of mind you will be treated fairly and honestly each and every time. They honor their work and back it with a guarantee. No where else I'll ever go to get my vehicle worked on! It didn't go as planned but you made it more than right! Thanks again!
I have worked for Goodyear Aerospace, Loral and Lockheed Martin the past 36 years and the one constant during those years has been Zehner's Service Center for all my vehicle repairs. Starting with Ron at the front desk through all the mechanics at the center the atmosphere is friendly and professional. A few of the best qualities are that they listen to you and are honest about the work required. Depending on the situation with each individual vehicle they will advise the customer on work is required as well additional concerns, with no pressure for agreed upon work. Mechanics look at each vehicle for safety of the customer and suggest options for repairs with first priorities and later concerns. Bottom line; I have never had reasons to look anywhere else for servicing my car/truck repairs than at Zehner's Service Center.